Refund and Returns Policy

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Overview

Each piece from Kavod Art & Design is produced and finished with exceptional care.
Because our artworks and prints are made-to-order and often limited or variable editions, we can only accept returns in specific circumstances outlined below.

Eligibility for Returns

We accept returns or exchanges only if:

The item arrives damaged in transit,
The wrong product, size, or framing option was delivered, or
There is a clear production defect.

To qualify, you must:

Notify us within 14 days of receiving your order, and
Provide photographic evidence of the issue (packaging + artwork).

Non-Returnable Items

For clarity, the following items are non-returnable:

Made-to-order and limited-edition prints (including framed editions) once produced;
Custom framing or bespoke packaging;
Items damaged through mishandling after delivery;
Gift cards or promotional items.

Refund or Replacement Process

If your claim is approved, we will offer one of the following:

Replacement print (if edition stock allows), or
Refund for the product price (excluding original shipping).

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

Return Shipping

Where a return is approved:

We will provide full instructions and a return label or courier collection.
Items must be returned in the original packaging to prevent damage in transit.
Kavod Art & Design reserves the right to decline refunds for items not returned in suitable condition.

Cancellations

Orders may be cancelled within 24 hours of purchase provided production has not yet begun.
After this period, cancellation is not guaranteed as items move into print or framing.

Contact

For all return or refund enquiries, please contact:
📧 info@kavodart.co.uk
Please include your order number, name, and clear photos (if applicable).